NEWS: The Times-Picayune: Obamacare website glitches leave Blue Cross of Louisiana without new enrollees after first day

October 3, 2013

Health Law Working the Way It’s Supposed to in Louisiana?

Glitches and Delays to Blame as Bayou State’s Largest Insurer Does Not Enroll a Single Person on Launch Day

President Obama proclaimed in June that the implementation of his signature health care law was “working the way it is supposed to.” Tell that to the folks in Louisiana dealing with the federal exchange. The Times-Picayune in New Orleans reports that glitches and delays on launch day meant that not a single resident was able to enroll with the state’s largest insurer, Blue Cross Blue Shield of Louisiana. Despite over three and a half years to prepare and repeated assurances by administration officials that everything was “on track” for this week’s launch, the rollout was defined by numerous errors, glitches, and delays in Louisiana and across the country.


October 2, 2013

Obamacare website glitches leave Blue Cross of Louisiana without new enrollees after first day
 

Louisiana’s leading health insurance company reports that not one person has yet successfully enrolled in a new health care plan offered through the Affordable Care Act.

Since the marketplaces opened to much fanfare Tuesday (Oct. 1), many of the state’s potential customers have been stalled on the website, unable to move past the portion of HealthCare.gov that instructs them how to set up their profile.

“It’s a situation that we are coping with,” said John Maginnis, vice president of corporate communications for Blue Cross Blue Shield of Louisiana, one of four companies offering products through the marketplace.
 

The company spent three years and $60 million preparing for Tuesday’s opening, so the lack of momentum seemed a bit of a letdown. Sales agents were getting plenty of calls from people seeking information, Maginnis said, but the agency is not able to sell a policy to anyone without a functioning HealthCare.gov website.

“It was not as intense as we had anticipated,” he said. …

Kimberlee Lauer, 45, a self-employed single business owner tried for five hours to get through on the website before finally calling the help number and giving her information to a customer service representative who told her she would email her the plan options.

She got snagged on the portion of the website that requires the applicant to answer security questions — only, the security questions were blank. An official with the Department of Health and Human Services attributed that specific problem to high volume. …

Read the entire story online HERE.
 

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